Frequently Asked Questions
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Second-Hand Shop FAQs
What types of items do you accept?
We take pre-loved household items including furniture, décor, kitchenware, small appliances, storage items. We don't sell clothing or accessories at the shop, but you are welcome to donate them to us to sell at the Claire's Concepts markets - the funds raised support The Durban North Baby Home.
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Do you buy items or work on consignment?
We typically work on a consignment basis. This allows us to market your items and achieve the best possible selling price.
How do you determine the selling price?
Pricing is based on the item's condition, brand, age, current market demand, and comparable listings. We aim to balance fair value and quick turnover.
How long does it take for items to sell?
This varies, but most items sell within an hour – 4 weeks, depending on demand, quality, and price.
Do you collect items from my home?
Yes! We offer pickup services for approved items. Fees may apply depending on location and volume. We offer FREE collections for donated items.
What happens if my item doesn’t sell?
We would either:
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Adjust the price as a first option, which is at our discretion.
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Take the item back
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Donate it through us
When and how do I get paid?
Payments for sold items are processed at the end of each month via EFT.
Do you clean or repair items before selling?
We provide light cleaning and presentation. Any repairs or restoration can be discussed at an additional cost.
What is the commission rate?
We offer a 50/50 split with our clients if your item is valued at R100 and above.
If the item is R99 and under then it falls under your favourite charity code to benefit from the proceeds.
Personal Organising Services FAQs
We help you declutter, organise, and create functional systems for your home. This includes wardrobes, kitchens, garages, kids’ rooms, paperwork, and more. We also help you to pack up your home or office so that it's ready for you to move. We also offer an unpacking service in your new home or office.
What exactly does a personal organiser do?
We start with a consultation (photos or a walkthrough), followed by a plan.
Then we declutter, organise, and create long-term systems that suit your lifestyle.
How does the process work?
This is solely dependent on the size of the project, which we will establish in your initial assessment and quote.
How long does an organising session take?
Not always, we offer this service to clients that aren't even in the country so that upon their return their space is ready.
However, it depends on your comfort. We can work independently once we know your preferences or we can absolutely work together.
Do I need to be present during the session?
Do you work with clients who feel embarrassed about their space?
Absolutely! There is never any judgement from us—ever. We specialise in helping clients who feel overwhelmed or don’t know where to start. We are so very passionate about helping anyone and everyone journey through tough seasons so that they can find closure and peace. This is our mission and greatest joy!
Never. You make all of the final decisions. We guide, support, and offer recommendations only.
Will you force me to get rid of things?
Do you supply organising products?
We can help source baskets, hangers, containers, and storage solutions. You may choose to purchase through us or shop on your own.
Do you help sell unwanted items?
Yes! We sell your unwanted items from our Secondhand Thrift Shop in Arcadia Centre at 87 Umhlanga Rocks Drive, Durban North next to Dress For Less and Loafers.
Drive up the ramp and park in the same parking as Mica Hardware Store
How much do your services cost?
Pricing depends on location, session length, space size, labour involved and whether organising products are needed. We can provide a full quote after a consultation.
Do you offer gift vouchers?
Yes— we definitely do, for the shop and for organising sessions. They make fantastic gifts for new homeowners, new parents, or anyone needing a fresh start.
Workshop FAQs
What topics will be covered in the online masterclasses?
Our masterclasses are designed to help you learn practical tips to get started and navigate challenges such as grief, forgiveness, non-attachment, and letting go. Additionally, we will explore how to embrace gratitude and find peace throughout different seasons of life.
How long is each masterclass session?
Each session lasts approximately 2.5 hours.
Can I book in-person group sessions for my team or organisation?
Yes! We offer live speaking events anywhere in the country, ideal for team building, growth workshops, or group meetings. A minimum of 5 participants is required for each booking, with no maximum limit
